Psycho logy
Ego, it drives everything
Learn about ego. Read Freud. Learn what motivates people. It'll help. A great, short book is "Ego is the Enemy".
The superego is good.
The superego is joyless and boring, but it's there for a reason.
"Our most primitive insticts keep asserting themselves in even the most civilized settings" Edward Albee
Commit to memory the 5 stages of Kubler-Ross
- Denial
- Anger
- Depression
- Bargaining
- Acceptance
This applies, btw, to not just losses but all kinds of situations. Memorizing this will help you and it will help you help others.